Monday, June 21, 2010

8名金沙职员 向人力部求助

对滨海湾金沙赌场管理层未提供妥善的培训及职务安排感到失望,8名金沙职员在赌场开业第一个月向人力部反应不满。

  一名因不满待遇而辞职的金沙荷官告诉本报,许多荷官在受训一个多月后便派上阵,不但未能完成90天的培训期,还得接受临时安排的职务,包括担任赌场保安及洗牌工作。他和其他受访的荷官称,“不少金沙职员向人力部反应他们的不满”。

  赌场是24小时全天候营业,荷官工作分三班制。这名前金沙赌场雇员指出,开业初期,荷官的轮班班表经常临时改动,一个星期内早中晚班并不固定。

  他说:“我当初以为荷官工作是新的行业,具有挑战性,因此想学一门新技艺。在应征时,金沙答应提供90天的培训,结果只有一个半月,而且只学了一门游戏,便得上阵。原本应征当荷官,有时还得兼任保安及洗牌的工作。”

  他表示,金沙未能兑现之前的口头承诺令他感到失望,同时也对工作福利分配有意见。

  据了解,金沙赌场荷官起薪1500元,若值晚班没有值班费。至于小费,受访者原以为是平均分配,结果却发现不是,有人拿得比较多,而管理层并没有说明原因。

  据之前的报道,本地两家赌场荷官的薪金是根据区域赌场的市价调整,以符合市场竞争。

  人力部受询时透露,自滨海湾金沙在4月27日开业以来,共有8名金沙职员联络人力部,寻求援助解决雇用及合约课题。透过人力部的调停,其中3名职员和雇主之间的问题已解决。

金沙发言人回应本报在本月初接到金沙职员的来电后,针对他的问题逐一向金沙求证。金沙发言人昨天通过电邮回复时未正面答复所有问题。

  发言人表示,开业的头几个星期,为了给客人提供周到的服务,职员包括赌场荷官调任其他部门,兼顾其他职务,它的团队表现勤奋而敬业。它为荷官提供的培训符合国际水平,课程取得劳动力发展局(WDA)的认证。

  尽管金沙发言人认为它的团队敬业乐业,并表示“以他们为荣”,与此同时也有让员工提出意见的管道,但仍有的职员向人力部反应他们对雇主的不满。

  人力部两个星期前受询时证实接到金沙职员的投诉,并表示会处理投诉。

  人力部发言人昨天回复本报时说,该部门联系了金沙,并得到他们的回应。发言人吁请雇主清楚地向雇员传达所有雇用条件及工作福利,以避免任何误会,希望雇主与雇员双方通过建设性的对话,在公司内平和地解决问题。

名胜世界一职员

也向人力部求助

  此外,人力部也证实,今年2月14日开业的另一家综合度假胜地(IR)圣淘沙名胜世界,有一名职员向人力部求助。

  不过,人力部并没有透露两家综合度假胜地的职员反应了哪些问题。

  圣淘沙名胜世界受询时证实,它在赌场开业后不久,曾调整职员薪金,而赌场员工值晚班都会另外拿到值班津贴。此外,它也为值晚班的赌场员工安排交通,把员工直接送回家。受访的金沙前雇员表示,金沙既没有晚班津贴,也没有交通安排。

  根据金沙昨天的答复,它为赌场职员提供免费的伙食;设有专门柜台,让员工咨询有关福利、医疗津贴及保险等有关资讯。它的员工和他们的亲友享有酒店客房折扣;一些餐饮和零食店也提供职员优惠。

  发言人表示,下来几个月,金沙为职员提供的福利将增加。金沙也设有多个途径,让职员随时反馈。

  另一方面,根据雇用合约,获得免费技能培训的金沙赌场荷官须工作满6个月。若未满合约指定的期限便离职,该名职员须赔偿培训费。

  该名前金沙职员说,由于提前辞职需要赔钱,一些职员即使有不满也不能像自己那样宁愿赔钱。他认为,既然培训时间缩短,赔偿也应相应调整。针对这点,金沙未作出回应。

  据称,一些不满的员工除了到人力部投诉,也向由劳工基金与职总成立的就业与职能培训中心(e2i)及赌场管理局(CRA)反应不满。

  据了解,赌场管理局负责管制赌场营业,不涉及劳工事务。针对赌场荷官也兼任保安和赌场其他工作,根据赌场管制局的条例,赌场须呈交有关职员的称职证明(certificate of competency),证明他能胜任该职务。有了证明书,职员可以在赌场内身兼多个职务。

  就业与职能培训中心受询时则表示没有接到任何正式的投诉。该中心负责为本地两个IR招聘员工,职位包括赌场荷官、餐饮服务人员、酒店服务人员等。目前,该中心向两个IR推荐的应征者多达1万人。实际获得聘用的人数,还在等两个IR统计后才知道。

  人力部发言人说,需要援助的雇员可通过上网www.mom.gov.sg预约时间,电邮mom_lrd@mom.gov.sg或致电人力部联络中心热线64385122。http://www.zaobao.com/sp/sp100621_003.shtml

Thursday, February 18, 2010

Sentosa Island visitorship surges after RWS casino & theme park open

SINGAPORE : Guest arrivals to Sentosa Island surged when the Resorts World Sentosa casino and theme park opened on Sunday.

Some 75,000 people visited the island, a 20 per cent increase from the first day of the Lunar New Year in 2009.

Another 67,000 people visited the island on Monday.

Over at Resorts World Sentosa, the casino alone attracted some 35,000 people over two days.

There were long queues, either for entry to the casino or the restaurants at Resorts World Sentosa.

The fewer number of Singaporeans getting into the casino got in easily by paying the S$100 levy.

But the huge number of foreigners led to many waiting in line for up to two hours.

One visitor said: "I have waited here for two hours, it is too long."

Krist Boo, vice—president, Communications, Resorts World Sentosa, said: "...the queue is very overwhelming, we have a very good response to the casino opening...the foreigners’ queue can vary; as and when the casino can take more people, we will let them in. It can take from a few minutes to an hour plus."

The situation was slightly better at the restaurants. Diners were able to get in after 30 to 40 minutes.

And since not all of the 13 restaurants were open, business was good for those that were.

One restaurant told MediaCorp it experienced a 100 per cent increase in business compared to last week.

The situation was a little different outside of Resorts World.

Although it was equally packed at Imbiah Point, cafes like Delifrance said their increase in business was less than expected.

Joanne Tee, assistant manager, Food Service, Delifrance, said: "For today...my business is about 20 per cent more. Actually I expected more, about 50 per cent more, because of the opening of the IR...I also expected more people to come during CNY (Chinese New Year)."

Although the crowds are thronging in, Sentosa Leisure Group said traffic was smooth.

It will continue to monitor the arrival and departure patterns of guests and respond to the situation accordingly.

Singapore’s first casino at Resorts World Sentosa opens its doors

SINGAPORE: Singapore opened the first of two casino resorts Sunday, part of a multi—billion dollar bet to transform itself into a hot tourist destination and reduce the economy’s reliance on manufacturing.

The casino at Resorts World Sentosa welcomed its first punter — a middle aged Singaporean woman — at the auspicious time of 12:18 pm (0418 GMT) on the first day of the Chinese Lunar New Year.

When pronounced in the Cantonese dialect, 12:18 sounds like "prosperity".

The first bettor was followed by an initial crowd of about 200 enthusiastic gamblers and within hours of the opening, hundreds more were queuing up outside. Ushers gave out free bottled water and ice cream in the sweltering tropical heat.

The opening — to be followed within months by a second casino resort built by Las Vegas Sands in Singapore’s business district — is part of an ambitious plan to transform the city into a key destination for casino high—rollers, business executives and families.

"I’ll probably play jackpot. I’m willing to wager around a hundred (dollars) in it," said Tiong Tak Si, 60, a retiree from Brunei.

Resorts World Sentosa, which is on Sentosa island, a former British garrison linked to the main island by bridge, is owned by Malaysian gaming giant Genting Group.

"We have waited a long time for this. Today’s opening of the casino is a milestone for Resorts World Sentosa, for Genting Group and for Singapore," said group chairman Lim Kok Thay.

The construction of Resorts World Sentosa, together with the Las Vegas Sands’ casino resort, Marina Bay Sands, is costing more than US$10 billion.

They will also offer visitors a range of glitzy hotels, restaurants and luxury goods shops.

Genting’s casino complex includes a Universal Studios movie theme park, which it opened Sunday for sneak previews ahead of full operations.

Singapore, host to thousands of multinational corporations, is already a major travel draw because of its reputation for safety, cleanliness and efficiency, as well as man—made attractions such as top—end shopping malls.

However, it is a tiny island which lacks the white—sand beaches and breath—taking scenery found in neighbouring countries like Indonesia and Malaysia and the government is continually searching for new ideas to create a buzz about the city—state.

In 2008 it made sporting history when it hosted the world’s first Formula One night race.

It has built the world’s biggest observation wheel, the Singapore flyer, and an arts venue and has given its prime Orchard Road shopping belt a makeover.

Now it plans a landscaped area called Gardens by the Bay near the Marina Barrage built in 2008.

The city—state is aiming to get 17 million visitors a year generating more than US$21 billion by 2015, up from 9.7 million visitors last year.

Analysts expect the casino resorts to help the city meet those targets.

"There is clearly a push to add to the range and depth of attractions here and that is important for a place like this," said Robert McIntosh, an executive director with CBRE Hotels Asia Pacific, a consultancy firm.

"They (casino resorts) are a massive boost to overall tourism to Singapore," he told AFP.

Lim said he is confident the resort will meet its 13 million visitor target annually.

"As you know we are running a sequence of openings, going back as far as a month ago, when we first opened the hotels namely the Festive hotel, followed by the Hard Rock, then Michael and then the Crockford’s tower," he said.

"We have created 8,300 jobs and that number is still growing. Seventy per cent of the jobs have gone to Singaporeans. Resorts World Sentosa is the latest addition and the crown jewel in our chain in Integrated Resorts."

CLSA Asia—Pacific Markets, an independent brokerage firm, said Singapore’s casinos are expected to generate revenues of US$2.1 billion this year, rising to US$3.5 billion in 2011.

Singapore in 2005 agreed to go ahead with the two casino resorts after a rare public debate.

Opponents feared gambling would threaten the city’s "family values" and put it at risk of becoming a centre for money—laundering.

But the government has put in safeguards, including imposing a S$100 entrance fee for Singaporeans and permanent residents and banning anyone declared bankrupt from the casinos outright.

Last month it launched a dedicated police unit to investigate casino—related crimes.

赌场与环球影城齐开  圣淘沙人潮汹涌 名胜世界首两天吸引15万人

圣淘沙名胜世界赌场和环球影城开业首两天,吸引了超过15万人在大年初一和初二涌入圣淘沙,岛上公共交通系统不胜负荷,巴士、捷运列车和德士都出现长长人龙,往返圣淘沙的公路交通却出乎意料相当顺畅。

  赌场过去两天共吸引了超过3万5000人进场,由于人潮实在汹涌,名胜世界在昨天凌晨一度停止让人申请入场税两个半小时。

  全国预防嗜赌理事会总监马玉璇受询时透露,赌场前天中午开业第一天,截至当晚7时30分,有将近3250个新加坡公民和永久居民缴付100元入门费进入赌场,另122人购买了2000元的常年入门费。

  另外,当局也发现了五起未缴交入场税就试图进入赌场的个案,赌场管制局和名胜世界目前正在调查中。至今未有接获禁门令的人尝试闯入赌场。

  对于前后用了三年多打造的本地第一个综合度假胜地(IR)开放更多设施,李显龙总理前天受访时说:“祝他们最大的好运,发发发发!”

  名胜世界赌场在大年初一中午12时18分准时开赌,环球影城则在下午5时至晚上9时开放给公众先睹为快,过去两天,圣淘沙岛上几乎每个角落都人头攒动,挤满了赌客、游客和客工。

  年初一的访客以外国人居多,其中有不少是在本地工作的客工;到了初二,相信是因为无需拜年的关系,登岛游玩的本地家庭有所增加。

  虽然圣淘沙发展集团在这两天加派人手及增加捷运系统和短程巴士的服务,但由于岛上人满为患,公交系统难以应付需求,结果造成进出岛的巴士和捷运站外都出现超长人龙,其中在最尖峰时段捷运列车更是要等上至少一个小时才能搭到。

  昨天下午1时左右,在怡丰城三楼的捷运站,排队等搭车的人龙甚至排到二楼零售楼,场面非常吓人。虽然工作人员不断呼吁公众到对面转换站改搭巴士,但人们还是坚持留在原地继续排队。

其实在港湾转换站和怡丰城外的短程巴士等候人龙也相当长,前者的人龙在下午2时甚至绕到附近停车场去。

  旅居本地的菲律宾人多娜(33岁,财务顾问)昨天带三个孩子到圣淘沙游玩,他们一家五口等了半小时还未搭到捷运。

  她说:“人潮实在太吓人了,没想到会有这么多人来排队,捷运列车的川行时间应该更频密。”

  除公交设施,赌场外也人潮汹涌,不但位于底层的赌场大厅外挤满了人,楼上电动扶梯出入口处也大排长龙。

  昨天下午的人潮明显比开幕时还要多。为了更好地疏导人流,名胜世界安排本地公民和永久居民及外国人分开两边排队,并使用不同的电动扶梯下底层到赌场大厅外排队进场。

  王志豪(28岁,销售员)和太太苏素玉(27岁)过去两天分别带双方的父母到名胜世界参观,其中王志豪的爸妈还各付了100元入赌场。

  他说:“我爸妈只是好奇想进去见识一下,顺便玩两手,没想到赌场内实在太拥挤,他们根本没机会接近赌桌,最后走走看看就离场了。”    

  云顶集团主席兼总执行长林国泰前天在记者会上重申,名胜世界分阶段开放设施,包括开放环球影城给公众游园,是为了让工作人员熟悉整个会场的运作,让游人享有更周到的服务。

  名胜世界总裁陈启德透露,环球影城在下月初全面开业时,总共会开放19个云霄飞车和景点,而这些设施已全部通过了有关当局的安全鉴定,获得开业所需的公共娱乐执照。

  第20个未开放的设施是以好莱坞卖座电影《变形金刚》为背景的主题区,它会在2011年初亮相,以吸引游客重游。




许多受访者对影城设施与表演素质感到满意。

  环球影城开放让公众参观,预览第一天回响热烈,多数参观者兴致勃勃排队与不同著名电影及卡通人物合影,也给予表演者的演出好评,有些人表示日后会重游影城。

  深受瞩目的环球影城前天下午5时开放让公众预览,但约一小时前就有不少人聚在影城外等待入场。人们手持10元预览票,影城一开门就迫不及待涌向闸门,排队入场。

  虽然过山车及其他游乐设施目前还不能使用,一些公众也表示得大费周章提前至少一天到现场购票,但前往参观的人置身在电影卡通的梦幻世界里,多数心情愉悦;有些人也表示园内设施与表演素质让人满意,10元票价还可获等值餐券回扣,非常超值。

  尤其在马达加斯加园区内举办的“中央公园派对之旅”表演场场吸引大批参观者围观,电影《马达加斯加》里的动物明星大跳炫舞,大家看得目不转睛,小朋友们随着电影中出现的“Move It, Move It”音乐与动作笨拙的搞怪“企鹅党”齐扭屁股,现场气氛十分热闹。

  靠近入口处的好莱坞星光大道则聚集最多人潮,大道旁棕榈树林立,大道上众星云集,有性感的玛丽莲梦露、有古怪的啄木鸟伍迪,也有受小朋友喜爱的功夫熊猫阿宝,大家纷纷驻足留影。

  林炜胜(23岁,医护人员)与家人和其他游客一样兴奋地排队等待与电影《史瑞克》里的人物史瑞克、菲欧娜公主及靴猫在以遥远王国美丽城堡为背景的场地合影。

  林炜胜说:“10元的票价可换来在这么精致的布景与可爱的卡通人物合影是蛮值得的,但我更期待游乐设施可使用后再入园玩。今天大年初一,我们全家刚到亲戚家拜年,之后就到这里走走看看,时间刚刚好。”

  环球影城农历新年开放预览七天,许多受访者在年初一都是拜了年后再携一家大小前来游玩,多数华人身穿红彤彤的衣服,呈现一片喜气洋洋的场面。彭月萍(32岁)与丈夫就先上亲戚家拜年,再到名胜世界去。
彭月萍说:“我们往年到亲戚家后就无处可去,有时会到朋友家串串门子,但今年发现有新景点开放参观,就决定来打发时间。但是,我认为主题公园大多大同小异,之前到日本大阪的环球影城规格也是这样,但10元的票价我们还是可以接受的。”

  参观者持有的10元门票可获同等价值餐券回扣,而园区内主要的大型餐馆都推出套餐供选择,如好莱坞佳乐中餐馆提供的粤式10元套餐就包括汤、饭、配菜、饮料及甜品,受访者都表示分量足,味道也不错。

  马来西亚旅客冯美琪(62岁,家庭主妇)与家人到马达加斯加园区内的河马小吃站享用晚餐。她认为工作人员的服务好,上菜快,食物素质也不错。

  到失落的世界园区内所设的西式餐饮化石燃料小吃站吃热狗套餐的欣蒂(35岁,清洁工人)则表示虽然自己不太喜欢吃西餐,但餐厅食物分量大,小朋友吃得非常开心。

  另外,影城内设有至少10间纪念品商店,但一些商店买气待增,看的人多,买的人少。

  设在遥远王国园区内的魔法婆婆神奇屋售卖员就表示,因为商店离入口处较远,人潮甚少,名符其实地变成了“遥远王国”,销量因此比较慢,但还是有一些畅销物品受欢迎,如电影《史瑞克》里出现的“姜饼人”和“鞋帽剑客”的玩偶就有较多人“领养”。

  在影城旗舰店好莱坞影城礼品店内买了卡通纪念品的林溢梅(45岁,银行业)则认为,影城内商品售价偏贵,但因为是限量品,孩子又特别喜欢,所以还是买了。

  商品价格多从5元起售卖,一些小型别针售价5元9角,而一般T恤价格则介于15元至30元。

预览票售罄

  另一方面,环球影城一个星期的预览票众人抢购,在13日(星期六)已售罄,一些公众不晓得入门票得预购,被拒于影城外只好失望而归。
38岁的勾文蓉之前在报章上读到人们纷纷前来购买入门票的消息后,前天到现场查证,发现票全卖完了,非常失望,只好在影城外观赏免费表演,在名胜世界内绕一绕。  名胜世界发言人说,环球影城正式开幕后入门票仍会采取预购方式,但可到网上购票,也可更方便地查询售票情况.


Tuesday, April 19, 2005

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